The COVID-19 pandemic has altered daily life as we know it, and Amazon has been continually updating their policies in response to this uncertain time. Here are some more updates directly from the Amazon Seller Central news section this week.
Amazon Seller Newsletter: April 2020: COVID-19 Update
“To protect your account and ensure these difficulties do not affect your account health, we stopped the suspension of selling accounts for high order defect, high cancellation, and high late shipment rates. These changes will stay in effect through at least May 15, and we will extend these as appropriate. Making reliable promises for customers is particularly important at this time, and we encourage you to put your account on vacation mode if you are not able to fulfill products.
For those who fulfill and ship your own products directly to customers, we have created the following content as a reminder of our policies and best practices. This includes information from our team as well as tips we have heard from experienced sellers in our store. If you have additional questions, please go to our forums – our moderators and a number of experienced sellers can answer any questions you may have.
We have also made several adjustments to fees and other programs to support you during this time, including:
- Paused repayment of all Amazon Lending loans for sellers in the United States and the United Kingdom until April 30.
- Waived two weeks of inventory storage fees for products stored in the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, Poland, and the Czech Republic.
- Waived the April 15 long-term storage fees for inventory stored in those same countries.
We will continue to make changes as we learn more and adapt to meet your needs and those of our customers and communities. We are doing our best to communicate with you regularly in this dynamic environment, and we created a page in Seller Central that will stay up to date with relevant news related to the COVID-19 situation. In the coming weeks, we will be launching new ways for experts to share what they have learned and are doing to help businesses manage through this difficult time.”
How to Find the Latest Amazon Seller Central News
If you have an Amazon Seller Central account, you can view the latest updates on Amazon’s policies by navigating to the top lefthand corner of the homepage and clicking “Read more” on any of the headlines.
And, if you’re looking for guidance in these uncertain times, feel free to reach out to us. We’re more than happy to help your brand navigate this unforeseen storm.